Holiday Inn Express Hotel & Suites Carlsbad Beach, an IHG Hotel

Pool and hot tub were clean. Breakfast eating area was clean and employees welcoming. Bathroom by lobby was out of soap, toilet paper, towels and it was a Saturday morning and we were leaving and checked out of room early so we needed to use that bathroom. The food needs to be warmer. Bacon was good but the sausage and egg muffins and gravy and biscuits were only warm. it was 8 am in the morning when we were getting our breakfast. Chairs and cushions were lovely and clean!

We liked the layout of the open area. Loved the cinnamon buns. We liked the first floor room and the short walking distance to the lobby. The staff were always pleasant and helpful when help was needed, Easy to get on and off the highway. Close proximity to everything.

Great staff, Robert (I think) was amazing. Only real issue was that there was nearly no conditioner, and no body wash at all in the communal bottles. Not a huge deal because there was plenty of shampoo and hand soap, but just as a heads up.

Staff were all wonderful. Literally everyone I interacted with were friendly, and very helpful. I very much appreciated them all (front desk at check-in & check-out, facilities team members I encountered in the hall, housekeeping staff). Literally everyone was great! Room was clean. AC in my room was working great! (which isn't always the case, in my experience. So I appreciated that!). Location was good for work in the Carlsbad area. A Ralph's (Kroger) grocery store very close by was a plus for me as well.

Comfortable beds & pillows, spacious room, yummy breakfast buffet, great staff (Luis), bigger personal ref, a microwave in the room, loved the Dove shampoo, conditioner and body wash in bigger bottles on the wall, and lastly, the jacuzzi!